For taking screenshots on earlier versions you press the Home button on/off button simultaneously. If you have an iPhone X, XS, XS Max or XR, then you press the Side button and ‘volume up’ at the same time to capture the contents of your screen. Sometimes after updating your system iPhone screenshot not be working on iOS 12/11/10 as before and the standard method for taking a screenshot simply isn’t doing the trick. One of the buttons might have been stuck or there may be some other device problems. Here’s how to troubleshoot these problems.


It would be wise to consider that the screenshots feature is working but the location of the screenshot is unknown. Go to Photos App and check for Screenshots or tap Albums and swipe up until you see the Media Types and tap the Screenshots label.


The easiest solution to this may be forcing reboot on your device.

For older models:
  1. Press and hold the Home button down.
  2. Press and hold the Sleep/Wake button on the top or side of your device without letting go of the Home button.
  3. When the screen turns black after about ten seconds the Apple logo is displayed. Now let go and wait for the reboot to complete.
For newer models:
  1. Press and release the volume up button.
  2. Press and release the volume down button.
  3. When the screen turns black after about ten seconds the Apple logo is displayed. Now let go and wait for the reboot to complete.

Now try taking a screenshot once again to check if it worked or not.


AssistiveTouch is an accessibility feature that can help people with motor skill impairments get the most out of their iPhone or iPad. Here are the steps are given below to enable AssistiveTouch for fixing iPhone screenshot problem.

  1. Go to your iPhone’s Home Screen.
  2. Click on the Settings icon. The iOS Settings interface is displayed.
  3. Select the General option. The General settings appear.
  4. Select Accessibility. A list of accessibility-related options appears.
  5. Scroll down and go to the INTERACTION section.
  6. Select AssistiveTouch. On the following screen, tap the button accompanying the AssistiveTouch option so that it turns from white to green.
  7. Select Customize Top Level Menu.
  8. Click on the plus (+) button, located towards the bottom right-hand corner of the screen.
  9. Tap on the new plus symbol that is added to the screen. A list of accessibility features appears.
  10. Scroll down and select Screenshot with a blue check mark next to it.
  11. Click on Done. A Screenshot option gets added to your Top Level Menu.

To open the AssistiveTouch interface tap on its icon which is a grayish, circular button is overlaying your iPhone screen. Now simply tap the Screenshot icon to take a screenshot and the new image will be instantly saved to your Camera Roll.


To configure 3D Touch first you need to enable AssistiveTouch. 3D Touch is only available with iPhone 6s or later.

  1. Go to the AssistiveTouch settings screen.
  2. Go to the CUSTOM ACTIONS section.
  3. Select the 3D Touch option. A list of actions done by the AssistiveTouch is displayed.
  4. Select Screenshot with a blue check mark next to it. And you’re done.

Go and try the above options and if none of these come handy then you can always consider restoring your iPhone to Factory Settings or go visit the Apple Store’s Genius Bar.

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