If your phone is suddenly freezing or has not been responding properly, it might be time to perform a factory reset. It is also known as a hard reset. This process will erase all the data from your device’s internal storage including personal files like photos. But be sure to back up all your phone’s data beforehand.
WAYS TO RESET YOUR SAMSUNG GALAXY J5/J5 PRIME TO FACTORY SETTINGS:
STEPS FOR FACTORY RESET FROM THE SETTINGS MENU:
1. REMOVE YOUR GOOGLE ACCOUNT
- All the accounts you are currently logged in will be shown when you enter the Settings menu.
- Log out of all the accounts and delete your log in data. As your phone has the so-called Factory Reset Protection feature enabled, this might delete all accounts data permanently.
- In case you do not delete your personal data, your phone will only accept log in details from the account you were using before the reset. This will make it difficult to sell your phone as the new owner will need to have access to your Google account to use it. So make sure to remove all your Google accounts before you proceed with the factory reset.
2. GO TO THE BACK-UP AND RESET MENU
- Go to the Settings menu.
- Click on Back Up and Reset in the Personal category.
- Tap on Factory Data Reset on the next page.
- A new screen informing you that all your data will be permanently lost if you decide to proceed with the factory reset will appear.
- Tap on the Reset Device button on the bottom of the screen.
- Confirm that you want to factory reset your phone. If you’re sure, tap on Delete All to finalize the process.
STEPS TO FACTORY RESET VIA THE SYSTEM RECOVERY MENU:
1. LOAD THE SYSTEM RECOVERY MENU
- Turn off your Samsung Galaxy J5/J5 Prime.
- Press the Volume Up, Volume Down, and Power buttons at the same time.
- Hold them pressed until the Samsung Galaxy J5 logo appears on the screen.
2. NAVIGATE THE BOOT MENU
- After a few seconds, your phone’s boot menu will appear.
- Use the Volume Down button to move down to the Wipe Data/Factory Reset option.
- After getting there, press the Power button to confirm your selection.
3. CONFIRM FACTORY RESET
- A new screen opens up.
- Navigate down to “Yes, Delete All User Data”
- Confirm your choice by pressing the Power button.
- On the next screen, select “Reboot System Now”
- Once again press Power to confirm. As soon as you do that, the factory reset process will start.
- After a few minutes you’ll get the message “Data Wipe Complete” displayed on the screen.
- To turn on your phone, press the Power button.
Make sure to back up your login info, personal data, and media files before performing a factory reset as there is no way to reverse this process. So go ahead and fix system issues to give your Galaxy J5 or J5 Prime a new lease on life.